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khalid EL Nahtawy's image
Question added by khalid EL Nahtawy Free Lance call center consultant Adam Hospital Adam international hospital
9 years ago

Any advise for a well proven certificate could be taken online (free basis) to managing call centers operations like COPC ?‎

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Call Routing
Online Reputation Management
Operations Expertise
COPC
Call Center

Any advise for a well proven certificate could be taken online (free basis) to managing call centers operations like COPC ?‎

Mohamed Ali's image  
Answer added by  Mohamed Ali, Call centre agent, Ooredoo
8 years ago

COPC Standards: A Performance Management Framework for Customer Experience Operations   The COPC Standards provide a performance management system to measure and improve ... See More

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