Discussions Populaires Dans la Communauté Customer Handling

When speaking to a customer over the phone, how long do you have to speak to them before you have to hang up to serve other customers?‎

Will you save Marketing Cost having a Quality Customer Service? ‎

Will it be so bad if you became friends with your customer?‎

Working in an environment where you see regular people daily. Sometimes, people are genuinely good, that they touch a part of you. When customer service becomes not a ser‎ ... Voir Plus

برأيك هل يجب على موظف خدمة العملاء التكلم باللغة العربية الصحيحة عبر الهاتف أم بإمكانه التكلم باللغة العامية؟‎

When can we say that we are becoming too personal with our customers? ‎

If one customer made a personal complaint because of their own opinion, but the action needed to be taken will affect other customers, what do you do?‎

Suppose one customer complained that they don't like the fact that you have music playing in your store or that the layout of items is not appropriate. Would you tak‎ ... Voir Plus

How often should you get feedback from your customers in order to improve your product/service? How would you obtain this feedback?‎

Will my customer service skills generate positive word of mouth for my company even if my product isn't great?‎

Do you think that every salesperson should have customer service skills, or should every customer service representative have sales skills?‎

How can you avoid conflict with your manager when dealing with a customer?‎

There are certain rules and regulations for every company when it comes to serving its customers. Suppose that a customer approaches you asking to return an item, however‎ ... Voir Plus