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michael chibuike's image  
Answer added by  michael chibuike, Call Center Agent, Etisalat Egypt
5 hours ago

both excellent customer service and good quality are essential and should complement each other. However, if I had to choose which one overrides the other, I'd say e ... See More

Toulba Mohany Mohany's image  
Answer added by  Toulba Mohany Mohany, Customer Service Manager, Diwan Abu Dhabi - Al Muthalath Al Sharqi Holding LLC
19 hours ago

Why Excellent Customer Service Often Wins Customer Experience Builds Loyalty: Even if a product or service isn’t perfect, outstanding customer service can create strong ... See More

Arif  Shikder's image  
Answer added by  Arif Shikder, Service Engineer, Lucid Engineering Solution
21 hours ago

It depends on the business type,but Excellent Customer Service often overrides good Quality Because great service can retain customers even if quality is average, while p ... See More

Robin m Raju's image  
Answer added by  Robin m Raju, Operations Manager, Meraki interio
5 days ago

Dont take this in a wrong way but, this is a fact. Excellent customer service can some times override good quality if a product ha some minor quality issue, but the custo ... See More

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Answer added by  Omer Mohammed Ahmed Gadalrab Gadalrab , Bank Teller, Fiasal Islamic bank
6 days ago

OutstandingCustomer Service can override Good Quality when it builds loyalty, resolves issues effectively, and enhances customer retention. Good Quality may take preced ... See More

Joan  Njoroge's image  
Answer added by  Joan Njoroge, Front Desk Receptionist, Meridian Hotel
6 days ago

It depends on the context, but excellent customer service often overrides good quality in many industries, especially in service-based roles like reception.

Camille Brillantes's image  
Answer added by  Camille Brillantes, IT Deskside Technician, Stefanini Philippines
7 days ago

In IT support, great customer service usually matters more than perfect quality. People are more likely to forgive small tech problems if they’re treated well and get qui ... See More

Carmelle TAGUEP IDEM's image
Question added by Carmelle TAGUEP IDEM bilingual receptionist Kellie Peace Empire
1 year ago

Where do you see yourself in five years ?‎

Banking and finance position ‎

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M Emily Powell's image  
Answer added by  M Emily Powell, Fulfillment Specialist, Target #1501
8 days ago

It depends on the situation. If one's work is primarily behind the scenes and deadlines aren't tight on production, assuring good quality would make the most se ... See More

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Answer added by  Arooj Faiz , Sales Consultant, Bahrain Finance Company (BFC)
9 days ago

Both excellent customer service and good quality are important, but if we’re talking about which one overrides the other, it really depends on the context and the type of ... See More