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Abdessalam Mettai's image
Question added by Abdessalam Mettai Magasinier SARL DUGUSAN JIJEL
1 year ago
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hatem abd el hakim el nomaney ahmed elnomaney's image
Question added by hatem abd el hakim el nomaney ahmed elnomaney Development and management of business development and management representative company (Metro Tour metro companet tourist
8 years ago
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Question added by Rock Zone PAKISTAN AL MANSI
9 years ago

How do you deal with critical customer? ‎

Deals with customer very politly  ‎

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Question added by P A Cariappa Appaiah back office executive Inspire Hond
8 years ago
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Question added by Haresh Sharma OPERATIONS MANAGER iKart
7 years ago
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ALI RAZA's image  
Answer added by  ALI RAZA, Night Shift Leader, Golden Tulip Hotel
8 years ago

Effective listening can help in solving guest issue, Never interrupt a guest while he is complaining Listen carefully what actually his problem is own it and resolve it  ... See More

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Answer added by  Abdul Wasay Zafar, Assistant Engineer, Amreli steels Limited
8 years ago

1) Listen the customer in calm mood. 2) Try to understand his/her point of view 3) Remain firm. 4) Acknowledge his/her point of view 5) Answer accordingly