Trending Escalation Management Discussions

As a Customer Service Agent, how would you evaluate the case/issue priority? And how do you know that the customer isn't exaggerating about it?‎

What is the first thing you would do when assigning a new project?‎

How does one exceed the levels of customer service even after a decade of experience in the same domain or how can it be mastered to become a trainer?‎

When escalating on a particular issue, when was the right time to make a follow up?‎

What do you mean by Escalation clause? how can we use it? ‎

 

Answer added by  Muhammed Sallout, Technology Development Manager, GLORY TECHNOLOGY
11 years ago

- Check SOW, Progress and be introduced to Stock Holders.

 

Answer added by  Jonathan Catindig, ESL Instructor / English Teacher, Al Ezdihar Language Institute
6 years ago

All cases or concerns must be prioritized. Customer service is provided to answer and solve the concerns of our customers to satisfy their needs. If it is based on a comp ... See More

 

Answer added by  Ahmed Montasser Hasan Ibraheem Farag, Project Manager, Rawafed Tech
11 years ago

After I get the project charter, First thing identify the shareholder of the project.

 

Answer added by  Sameer Kamar, Civil Engineer / inspector, IGT Irrawaddy green tower
11 years ago

Review project charter .

 

Answer added by  Peyman Tahermoghaddas, Manager of Project Controls, Zolal
11 years ago

Contract review