Trending Telephony Systems Discussions

What is a call center and how many dial line should i have (although i have central phone (exchange ? ‎

 i need a help please 1- how call center is works and what the software and hardware contain of ?2- i have agent ( employee) how many dial line each must to  have ?3-  th‎ ... See More

What is going to be the next big thing in the voip networking ?‎

 

Answer added by  Zin geR, vvn, `sdvsdvs
5 months ago

As a tech entrepreneur, finding an effective way to send updates and notifications to users was crucial. I read about global text message on a tech blog. Implementing the ... See More

 

Answer added by  ANTHONY CHIBIKO AMAJUOYI, Salesperson, CRUNCHES
6 years ago

INBOUND CALL CENTER ,DOMESTIC CALL CENTER, OUTBOUND

 

Answer added by  Dinesh Babu, Senior Sales Engineer, Oman Marketing & Services Company
6 years ago

1) Call center is basically a group of telephone extensions dedicated for answering incoming calls receiving in that particular group in a pre assigned virtual queue .Thi ... See More

 

Answer added by  Anoop Vadakkepat, Manager -Marketing, Tata Teleservices Limited
6 years ago

A call center is a place where working from the background ,nearly all customer queries are answered with immediate effect !The dial lines one should have depends on the ... See More

 

Answer added by  Shailendra Sharma, Technical Specialist/ Track Lead/L3, HCL Technologies
7 years ago

in non technical language, place where customer call to resolve their query. It can inbound and outbound.

 

Answer added by  Mohammed Ishtiaq, Senior. Service Operations Delivery Manager ( Managing SDM’s), HP Inc
7 years ago

Hello There.   In my opinion, and from what i have understood of your requirement, ( alittle additional info will surely be great help i feel) is that, in this type of a ... See More