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It depends on what do you mean with "Improper conduct" .. In all conditions you must be smart to finish this situation without losing any points. Customer serv ... Voir Plus
Listen carefully to the person who is angry. Empathize with the other person’s concerns. Apologize even if you are not the cause of the problem. Resolve the problem. a ... Voir Plus
The customer service officer must maintain the highest standard ethics and business conduct that The Company conducts its business as a good corporate citizen and complie ... Voir Plus
Always expect the worse attitude of your Client. First assess, what is the main cause of improper behavior. Did your client is displeased and disgusted of your services? ... Voir Plus
This thing happpen frequently in MENA region. Remember that culturals specificities are here and you must deal with them. 1- As mohsen said stop your smile and Talk wit ... Voir Plus
rule of thumb,always remain calm and never take it personally! apologise for inconvenience and show sympathy. always let the angry customer vent,never interrupt,or shush ... Voir Plus
All angry customers what they want is somebody to listen to them and offer solutions and have the can do attitude to assiSt, if one can do active listening, offer solutio ... Voir Plus
firstly it is ti bear in mind that customer should never get angry for your any action.you should always have a meek and kind tone while giving presentation to him.second ... Voir Plus