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Is there any industry standard method to calculate the First call resolution KPI for call centers?

Call Center Callcenter Customer Service Management Call Center Management Management
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Question added by Alaa Jaradat , Unit Head , ccc by stc
Date Posted: 2017/05/18
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Mohee al-dean Damra
by Mohee al-dean Damra , Senior Account Manager , IVY hygiene solution

Yes there is, but you have to know that you can get this report correctly 100% , because that some customers asking for many , so if you can achieve 80% it will be amazing, or let the agents just fill one call resolution even if the customer asked for more.

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